This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at Happy Feet Happy Mind Ltd, purchase a product from us, contact us, or otherwise use our services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

​Information We Collect

To aid your treatment or as part of purchasing something from our business you will normally provide us with certain information, such as your name, postal address, telephone number(s), medical information and payment information.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will store your information on an electronic patient record and diary system which is fully compliant with data protection legislation and password protected.  Your initial patient medical questionnaire along with any paper letters or written consent information are stored in a locked storage facility.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• where it is necessary for the purposes of the provision of health care as needed to provide services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide patient support.

• when you have provided your affirmative consent, which you may revoke at any time.

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.


You will not receive any personally directed marketing information from us and we do not disclosed your information to any third parties. Marketing on our website and in our clinics which maybe of relevance to you is purely coincidental.

Information Sharing and Disclosure

Information about our patients is important to our business. We share your personal information for very specific reasons and in limited circumstances, as follows:

• Medical professionals. With your consent we will share information with medical professionals such as your GP or Consultant to allow continuity of care.

• Service providers. We engage certain trusted third parties to perform functions and provide services to my business, such as external reception services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.

• Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

 Data Retention

We retain your personal information only for as long as necessary to provide you with our services However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

The retention of podiatry records is normally a minimum of 7 years, after the last appointment. For children, health records need to be retained until the individual is 21 years old.  For customers who are not patients but may have bought products from the business we will keep any data you may have provided for a minimum of 7 years in line with tax legislation.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. However in the case of health records these are exempt from change and deletion requests.

• If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) please contact us at one of the addresses above. You also have the right to do so with the Information Commissioner

How to Contact us

For purposes of the GDPR, Elzbieta Louchiey is the Data Controller of your personal information. If you have any questions or concerns, you may contact us at Happy Feet Happy Mind Ltd.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Privacy Policy apply to both Ely and Cambridge clinics.